We offer round-the-clock SHIPPING WORLDWIDE.

Your order will be sent either on the same day you made the purchase or, in case the order was placed later/PM in the day, we’ll ship on the next working day.

***IRELAND AND SWEDEN DELIVERY TEMPORARILY DISCONTINUED:

Due to the internal postal procedures in Ireland and Sweden at the moment, delivery to these countries is temporarily discontinued. As soon as it is re-established, we will post a note here.

We ship our orders via our Local Post service, then a registered airmail takes over, and then the Local Post of the customer’s country.

You will either get the package delivered to your door (depending on your local Post’s procedures, the postman may call you before attempting the delivery) or you will get a paper notice in your mailbox, prompting you to go to your Post to pick up your package.

Please note that picking up the package is the customer’s responsibility. If the delivery has been attempted a few times, and you were not there to pick up the package, or did not see the paper notice in time, the Post may return the package to us. In this case, BalkanHerb is not responsible for the return shipping cost.

You’ll be provided with a tracking number on demand via email so you can track your order along the way. Due to our Post’s procedures, tracking is not automatic, but we’re working on introducing the automatic tracking number that will be updated in your order within your profile here on our website.

Europe: 5-7 working days

The rest of the World: ± 14 working days

THE PANDEMICS DELIVERY TIME: We ship your order soon upon your purchase and you’ll be notified about it. The delivery times depend on a specific country’s customs processing time and, due to the pandemics, may be longer. We strive to deliver worldwide to the best of our ability even in these challenging times and we thank you for your patience.

We do our best to fill orders on time. In case your order hasn’t been delivered in the estimated delivery times indicated above, please send us an email and we’ll help track it!

*Please note that during the global pandemic times, for the reasons outside of our control, there may be slight delays outside these time frames due to longer customs processing times.

Delivery Terms

Shipping Terms

We offer FREE SHIPPING  on orders OVER 50 GBP/EUR  for Europe and over $80 for the rest of the World.

Other than that, the shipping fee is weight-based. Please check our shipping pricing below.

  • 0-99g = €6.95
  • 100-249g = €8.95
  • 250-499g = €10.95
  • 500g-999g = €13.95
  • 1000-1999g = €19.95

FREE SHIPPING OVER €50

Please note that due to the currency exchange rate dynamic changes, a slight variation to the shipping prices indicated above may be shown in your cart.

  • 0-99g = £5.95
  • 100-249g = £7.95
  • 250-499g = £9.95
  • 500g-999g = £12.95
  • 1000-1999g = £17.95

FREE SHIPPING OVER £50

Please note that due to the currency exchange rate dynamic changes, a slight variation to the shipping prices indicated above may be shown in your cart.

  • 0-99g = $6.95
  • 100-249g = $9.95
  • 250-499g = $16.95
  • 500g-999g = $24.95
  • 1000-1999g = $32.95

FREE SHIPPING OVER $80

Delivery Address, VAT & Customs Charges

  • Please check with your local customs department as additional charges may apply in case of bigger orders. The customer is responsible for paying any local customs duties, taxes, and import charges for their order as these are highly dependent on the destination country.
  • For the UK customers, there won’t be any additional VAT charges, but any potential customs charges are the customer’s responsibility, as noted above.
  • Your order will be dispatched to the address you provide us when placing it. If you've purchased via PayPal, our system automatically pulls the shipping address noted in your PayPal account. Please make sure it is correct or send us an email immediately after completing a purchase if you want us to send your order to a different address.
  • BalkanHerb will not be responsible for delivery failures in case an incorrect or incomplete address was provided at the time of placing an order or such address is a public place, like workplace or university. Please make sure your delivery address is correct, up to date, and complete when making a purchase, especially in case of condo address numbers.
  • Picking up the parcel is the customer's responsibility. BalkanHerb will not be responsible if delivery has been attempted many times, the parcel not collected and then returned to us. In this case, the customer is responsible for any re-delivery costs and no shipping cost refund will take place.

Guarantee

We work hard to guarantee all of our customers are completely satisfied with their purchase.

If for whatever reason you are not happy with your order, please contact us and we’ll do our best to resolve the problem as soon as possible.

Return Policy

If you change your mind for whatever reason after your order has reached you, you can return your product within 60 days from the purchase date. Your payment for the products' value will be fully refunded. The return postage is the responsibility of the customer.

If you receive a wrong or damaged product, please contact us and send us a photo of the product(s) along with your receipt and we’ll take it from there to resolve this situation as soon as we can.