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We are happy to hear any questions you may have!

FREQUENTLY ASKED QUESTIONS

Click here for all questions related to shipping.

You should receive an automatic email confirmation once your order has been shipped. Please check your Spam folder as automatic system emails may end up there. If you have any questions about this, please contact us directly.

We normally ship our products the same day or day after your purchase. Estimated delivery time for Europe is about 5-7 working days and ± 14 working days for overseas.

If you receive a wrong or damaged product, please contact us and send us a photo of the product(s) along with your receipt and we’ll take it from there to resolve this situation.

Alternatively, if you prefer to return the product for whatever reason, you can also do so per our return policy within 60 days from the purchase date. Your payment will be fully refunded. The return postage is the responsibility of the customer.

Yes, our herbs are wild-harvested and grown in a chemically-free environment in the open fresh air in lush mountains in the Balkans. 

Yes, we do offer wholesale discounted pricing for larger quantities. Please contact us with the details of your request (the herbs you’re interested in and the exact quantity) via our contact form and we’ll get back to you shortly.

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