FAQ

Frequently
Asked
Questions

SHOPPING INFORMATION

Click here for all questions related to shipping.

You should receive an automatic email confirmation once your order has been shipped. Please check your Spam folder as automatic system emails may end up there. If you have any questions about this, please contact us directly.

We normally ship our products the same day or day after your purchase. Estimated delivery time for Europe is about 5-7 working days and ± 14 working days for overseas.

If you receive a wrong or damaged product, please contact us and send us a photo of the product(s) along with your receipt and we’ll take it from there to resolve this situation.

Alternatively, if you prefer to return the product for whatever reason, you can also do so per our return policy within 60 days from the purchase date. Your payment will be fully refunded. The return postage is the responsibility of the customer.

Yes, we do offer wholesale discounted pricing for larger quantities. Please contact us with the details of your request (the herbs you’re interested in and the exact quantity) via our contact form and we’ll get back to you shortly.

PRODUCT INFORMATION

You should always store your herbs away from direct sunlight and at room temperature. If you have enough space, store them in a cabinet, a pantry, or a drawer, but don’t store them in the fridge. Make sure to keep them away from the stove and the windows.

There are a lot of good options for this. You can creatively repurpose jelly jars, mustard jars, baby food jars or any glass jar with a tight seal. Craft stores and Ikea sell great matching sets and beautiful jars in plenty of shapes and sizes and at fairly affordable prices.

Yes, our herbs are wild-harvested and grown in a chemically-free environment in the open fresh air in lush mountains in the Balkans. 

Extraction Ratio: 1/4
Ingredients: Grain alcohol, distilled water, and a particular herb
Alcohol Volume: 50%

We use safe and eco-friendly materials to package our bottles and boxes to ensure sound delivery of your order. Our tea packaging is bio-based, biodegradable, 100% recyclable Kraft paper. Read more on About Us.

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SPECIAL NOTES

If you order these amounts, you’ll receive 2 herbal extract bottles of 100ml if your order was 200ml or 4 extract bottles of 100ml in case of 400ml order.

These herbal extract bottles will have two different ways of dosing for your convenience. One of them is a dropper and the other is a pipette for dosing your herbal extract. In case you prefer one dispenser over the other, you can always switch them between the bottles.

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FREE SHIPPING

Reliable worldwide delivery

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100% NATURAL

From nature to you

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CARE & SUPPORT

For any of your questions

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MADE WITH LOVE

In sync with nature's wisdom

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